Shipping & Returns

Orders are typically packed and dispatched within 48 hours of being placed, Monday through Friday. You'll receive a confirmation email with tracking information as soon as your order ships.

Shipping costs and estimated delivery windows are calculated at checkout based on your delivery address and are shown before you complete your purchase. International orders may be subject to customs fees or import duties, which are the responsibility of the recipient.

If you're not satisfied with your order, you may return unopened, unused items within 30 days of delivery for a full refund. Because coffee is a perishable food product, opened bags cannot be returned unless the product arrived damaged or defective — in that case, contact us right away and we'll make it right.

To start a return, email us at hello@ssvahora.com with your order number and the reason for the return, and we'll send you instructions. Once we receive and inspect your return, we'll process your refund to the original payment method — please allow 5–10 business days for it to appear on your statement.

If your order arrives damaged, incomplete, or incorrect, let us know within 7 days of delivery and we'll arrange a replacement or refund at no extra cost to you.